Terms and Conditions for Carpet Cleaners SW6
These Terms and Conditions set out the basis on which Carpet Cleaners SW6 provides carpet and upholstery cleaning services to residential and commercial customers. By making a booking, you agree to be bound by these terms. They are intended to create a clear understanding of the service scope, customer responsibilities, payment arrangements, cancellation rights, liability limits, waste handling obligations, and the governing law that applies to the agreement. Nothing in these terms affects any statutory rights that cannot lawfully be excluded or limited.
Throughout this document, references to “we”, “us”, and “our” mean the service provider operating under the name Carpet Cleaners SW6. References to “you” and “your” mean the customer, whether booking on behalf of a household, landlord, tenant, business, or managing agent. These terms apply to all services booked unless we expressly agree otherwise in writing. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
1. Booking process
The booking process begins when you request a quotation or service slot and provide accurate information about the cleaning area, the type of carpet or fabric, access conditions, and any known stains, odours, or special requirements. We may request photographs, approximate measurements, or further details in order to provide an appropriate estimate. A quotation is usually based on the information supplied at the time of enquiry and may be revised if the actual condition or size of the area differs from the description provided.
Bookings are confirmed only when we have accepted your request and, where applicable, received any required deposit or booking fee. We reserve the right to decline a booking, reschedule it, or ask for additional information if access, safety, parking, utilities, or property condition may affect the service. It is your responsibility to ensure that the property is ready for cleaning at the agreed time, including reasonable access to the relevant rooms and a working water and electricity supply where required.
Where an appointment is scheduled, you must make sure that the areas to be cleaned are as clear as reasonably possible. We may move lightweight items in order to complete the work, but we are not obliged to move heavy furniture, fragile items, electrical equipment, personal belongings, or items fixed to the premises. If a room cannot be accessed or prepared safely, we may reduce the scope of the service, charge a waiting fee, or treat the appointment as cancelled by you. Any estimated completion time is approximate and may vary due to the condition of the carpets, drying requirements, or unforeseen circumstances.
2. Service standards and customer responsibilities
We will carry out services with reasonable skill and care in accordance with normal industry practice. However, carpet and fabric cleaning results can vary depending on age, wear, fibre type, previous treatment, staining, and the amount of soiling present. Some marks, odours, or colour variations may be permanent or may improve only partially. We do not guarantee complete stain removal, restoration of colour, or elimination of all odours unless we have expressly confirmed such an outcome in writing.
You agree to disclose any relevant information that may affect the service, including delicate fibres, loose seams, pre-existing damage, underlay issues, moth infestation, pet contamination, water damage, or prior use of unsuitable chemicals. If you ask us to clean an item or area that may be vulnerable to damage, you accept the inherent risk associated with the treatment method chosen. We may refuse to use certain processes if we believe they could damage the material or create an unsafe working environment.
3. Payments
Payment terms will be explained at the time of booking or on the invoice. Unless agreed otherwise, payment is due on completion of the service. We may accept card, bank transfer, cash, or other approved methods, subject to availability. If a deposit, reservation fee, or advance payment is required, this will be made clear before the booking is confirmed. Failure to pay any deposit by the stated time may result in the booking being released.
All prices are stated in pounds sterling and may be quoted inclusive or exclusive of applicable taxes depending on the context provided at the time of booking. If the final price differs from the initial estimate due to additional work requested by you, unusual contamination, access restrictions, or a material discrepancy in the size or condition of the area, we will explain the reason for the adjustment before continuing where reasonably possible. Late payment may result in administrative charges, recovery costs, or interest where permitted by law and where such charges have been properly notified.
4. Cancellations, postponements, and missed appointments
You may cancel or rearrange a booking by giving reasonable notice. Unless we agree otherwise, cancellations made with sufficient notice will not incur a charge beyond any non-refundable deposit specifically identified at the time of booking. Where a booking is cancelled at short notice, after travel has commenced, or when we are unable to access the property at the agreed time, we may charge a cancellation fee to cover lost time, travel, administration, and any other reasonable costs.
If you need to postpone an appointment, we will try to offer an alternative date subject to availability. Repeated rescheduling may require a fresh deposit. If we must cancel or reschedule due to staff illness, severe weather, equipment failure, safety concerns, or other events beyond our reasonable control, we will notify you as soon as reasonably practicable and offer a revised appointment or refund any advance payment for the affected service, as appropriate. We shall not be responsible for indirect losses arising from a lawful cancellation or rescheduling.
Where you fail to be present, fail to provide access, or do not make the property ready for the work to begin, the appointment may be treated as a missed visit. In such cases, we may charge the full or partial booking fee, depending on the circumstances and the costs already incurred. Any refund entitlement will be assessed fairly and in line with these terms and any rights that apply under consumer law.
5. Liability and limitations
We aim to provide a professional carpet cleaning service, but no cleaning business can eliminate all risk. We are not liable for pre-existing damage, manufacturing defects, hidden wear, dye instability, shrinkage caused by vulnerable fibres, failed protective treatments applied by others, or deterioration arising from normal ageing. We are also not responsible for items that are unstable, already broken, or unsuitable for wet or chemical cleaning.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited under English law. Subject to that, our total liability for any claim arising out of or in connection with a service will be limited to the amount paid or payable for the specific service giving rise to the claim. We are not liable for consequential or indirect losses, including loss of profit, loss of business, loss of opportunity, or inconvenience, except where such exclusion is prohibited by law.
If you believe damage has occurred, you must notify us within a reasonable time and in any event as soon as practicable after discovering the issue. You should provide photographs and allow us a fair opportunity to inspect the item or area before any repair, replacement, or remedial work is undertaken by a third party. Failure to preserve the condition of the affected item may affect our ability to investigate and resolve the matter.
6. Waste regulations and disposal
As part of our cleaning services, we may collect waste such as used solution residue, removed debris, disposable cloths, and other material generated during the work. We will manage waste in a responsible manner and in accordance with applicable UK waste management requirements. Waste handling may vary depending on the type and volume of material involved, and we may separate general waste from any material that requires specialist disposal.
You must inform us in advance if the property contains potentially hazardous contamination, including but not limited to bodily fluids, mould, sewage residue, sharps, asbestos-related concerns, chemical spills, or pest infestations. We are not obliged to handle hazardous waste unless we have expressly agreed to do so and are legally permitted to manage it. If hazardous or regulated waste is discovered during the service, we may stop work immediately, withdraw our team, and charge for the time already spent and any lawful disposal or safety-related costs.
Where a customer requests removal of items or waste beyond the normal scope of carpet cleaning, we may either decline the request or provide a separate quotation. Any waste that remains your property after the service must be disposed of by you unless we have agreed in writing to remove it. We may take reasonable steps to prevent contamination, including bagging affected materials, using protective coverings, and following safe transport and disposal procedures where applicable.
7. Access, health, and safety
You are responsible for ensuring that the premises are safe for our team to enter and work in. This includes securing pets, removing obvious trip hazards where possible, disclosing known electrical or plumbing issues, and advising us of any restricted access, alarm systems, or on-site safety procedures. We may refuse to continue if conditions are unsafe, unsanitary, or likely to expose our staff, your property, or third parties to unreasonable risk.
Our team may ask you to sign a job sheet, invoice, or service note to confirm attendance, work completed, or any material observations. Such signatures do not affect your legal rights but help record the service delivered. If additional work is requested on site, we may agree a revised price before carrying it out. Any variation to the original booking should be treated as an amendment to the contract and may affect timing, drying, and payment.
8. Complaints and remedy
If you are dissatisfied with any aspect of the service, you should tell us promptly so that we can assess the issue and consider an appropriate remedy. Depending on the circumstances, this may include re-cleaning, a partial refund, or another reasonable solution. We will not be required to provide a remedy where the issue results from inaccurate information supplied by you, a hidden defect, normal wear, or factors outside our control. Any remedy will be considered on a case-by-case basis and will be proportionate to the issue identified.
9. Governing law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, subject to any mandatory consumer rights or statutory dispute resolution process that applies. If you are contracting as a consumer, nothing in these terms reduces your rights under applicable consumer legislation.
10. General provisions
We may update these terms from time to time to reflect changes in law, business practice, or service procedures. The version in force at the time of your booking will normally apply to that booking unless a change is required by law or is expressly agreed with you. No waiver of any right under these terms shall be effective unless made in writing, and no failure or delay in exercising a right shall operate as a waiver of that right.
By proceeding with a booking, you confirm that you have read, understood, and accepted these Terms and Conditions for Carpet Cleaners SW6. These terms are designed to be fair, transparent, and consistent with the standards expected of a professional carpet cleaning service in the UK.