Terms and Conditions for Using Carpet Cleaners SW6 Services
These Terms and Conditions set out the basis on which Carpet Cleaners SW6 provides carpet, upholstery and related cleaning services to residential and commercial customers. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following words shall have the meanings set out below:
Customer means the individual, company or organisation that books or receives the services.
Company means Carpet Cleaners SW6, the cleaning service provider.
Services means carpet cleaning, upholstery cleaning, rug cleaning, stain removal, hard floor cleaning, end of tenancy cleaning and any other related services supplied by the Company.
Premises means the property or location where the Services are to be carried out.
Technician means an employee, contractor or representative of the Company who carries out the Services.
2. Scope of Services
The Company provides professional cleaning services to domestic and commercial Customers within its operating area. The precise services to be delivered will be agreed at the time of booking, based on the Customer’s requirements and the condition of the items or areas to be cleaned.
All Services are provided subject to a visual inspection on arrival at the Premises. If the Company considers that a requested service is unsuitable, unsafe or impractical, it may recommend an alternative approach or decline to carry out all or part of the work.
3. Booking Process
Bookings can be made by direct contact with the Company. When making a booking, the Customer must provide accurate information about the Premises, access arrangements, parking, the areas or items to be cleaned, and any known issues such as heavy staining, past damage or previous cleaning treatments.
The Company may provide an estimate based on the information given by the Customer. This estimate may be revised following inspection on arrival if the information provided was incomplete or inaccurate, or if the scope of work has changed.
Bookings are subject to availability and are not confirmed until the Company has acknowledged the booking and provided confirmation. The Company reserves the right to refuse any booking at its discretion.
4. Prices, Estimates and Quotations
Prices are based on the type and size of the areas or items to be cleaned, the condition of those items and the time required to complete the work. The Company may offer fixed prices for certain standard services or provide a time-based rate for more complex or variable work.
Any estimate or quotation given before inspection is an approximation and not a binding offer. Following inspection of the Premises and items to be cleaned, the Company will confirm the final price before work begins. If the Customer does not agree to the revised price, the Company will not be obliged to carry out the Services and no charge will be made, except where the Customer has requested the Technician to attend solely for inspection or survey on a chargeable basis.
All prices are quoted in pounds sterling and, where applicable, will state whether they are inclusive or exclusive of any taxes or additional charges such as congestion or parking fees.
5. Payments
Unless otherwise agreed in writing, payment is due on completion of the Services on the day of the visit. The Company accepts the payment methods that it has made available and notified to the Customer in advance of or at the time of service.
For commercial Customers or larger projects, the Company may issue an invoice with an agreed payment period. The payment terms will be stated on the invoice. The Company reserves the right to request a deposit or full prepayment for certain bookings, including but not limited to large jobs, repeated cancellations, or appointments during peak periods.
If payment is not received by the due date, the Company may charge interest on the overdue amount at a reasonable rate and may suspend further services until the outstanding balance is cleared. The Customer will be responsible for any reasonable costs incurred by the Company in recovering overdue payments.
6. Customer Responsibilities
The Customer must ensure that the Technician has safe and reasonable access to the Premises and to the areas and items that require cleaning. This includes ensuring that electricity and, where needed, running water are available throughout the visit.
The Customer should remove small items, breakables, clutter and personal belongings from the areas to be cleaned before the Technician arrives. The Company will not be responsible for moving heavy furniture, personal items, valuables or fragile objects unless this has been expressly agreed in advance.
The Customer must inform the Company and the Technician of any known risks, defects, pre-existing damage or particular concerns regarding the Premises, flooring, carpets, upholstery or fixtures. This includes information about previous cleaning treatments, such as the use of strong chemicals or home remedies that may affect the outcome.
7. Cancellations, Rescheduling and Access
The Customer may cancel or reschedule a booking by giving notice to the Company. The Company asks for as much notice as possible so that the appointment can be offered to other Customers.
The Company may apply a cancellation fee where a booking is cancelled or rescheduled at short notice. A short notice cancellation is one made within a reasonable period before the scheduled appointment time. The applicable time period and any fees will be communicated to the Customer at the time of booking, and may vary for different types of service or during busy periods.
If the Technician arrives at the Premises at the agreed time and is unable to gain access, or if the work cannot be carried out due to circumstances within the Customer’s control, the Company may treat this as a late cancellation and charge a call-out or cancellation fee to cover its costs.
The Company reserves the right to cancel or reschedule a booking if it is unable to provide the service due to reasons beyond its reasonable control, including but not limited to severe weather, illness, equipment failure, or issues affecting transport or safety. In such cases, the Company will offer an alternative appointment, and no cancellation fee will be payable by the Customer.
8. Service Standards and Results
The Company will use reasonable skill and care in carrying out the Services and will use professional cleaning products and equipment suitable for the tasks undertaken. However, the Customer acknowledges that the outcome of cleaning can be affected by factors beyond the Company’s control, such as the age and condition of carpets and fabrics, permanent stains, wear, sun damage and previous treatments.
While the Company aims to achieve the best possible results, it does not guarantee that all stains, marks or odours will be removed, or that items will be restored to their original appearance or condition. Some stains are permanent and may not respond fully to professional cleaning.
Certain fabrics, fibres and materials are more delicate or prone to damage. The Company will take reasonable steps to identify such materials and use appropriate methods, but the Customer accepts that there is an inherent risk when cleaning older, heavily worn or previously damaged items.
9. Liability and Limitations
The Company will be liable for damage to the Customer’s property only where such damage is caused by the negligence or breach of duty of the Company or its Technicians and where the Customer notifies the Company promptly after becoming aware of the issue.
The Company will not be liable for:
Any pre-existing damage, wear, discolouration or defects, whether visible or not, including those that become more apparent following cleaning.
Any damage arising from inherent weaknesses, defects, or instability in carpets, rugs, upholstery, flooring, fittings or furnishings, including fraying seams, loose backing, faded dyes, or weakened fibres.
Any loss, damage or deterioration resulting from the Customer’s failure to follow the Company’s advice, including advice on drying times, ventilation, use of furniture protectors, or restrictions on walking on freshly cleaned areas.
Any indirect or consequential loss, including loss of profits, loss of use, loss of opportunity or loss of enjoyment.
The Company’s total liability for any claim arising out of or in connection with the provision of Services shall be limited to the total amount paid or payable by the Customer for the specific service in respect of which the claim arises, except where such limitation is not permitted by law.
Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, or for any other liability that cannot be excluded or limited under applicable law.
10. Complaints and Claims
If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as reasonably possible, and no later than a reasonable period after completion of the work. The Company will investigate complaints promptly and, where appropriate, may arrange a revisit to inspect the work and attempt to rectify the issue.
No claim for compensation, refund or reduction in price will be considered unless the Customer has given the Company a reasonable opportunity to inspect and rectify any alleged defects. The Customer should not attempt to correct the issue themselves or engage another cleaning provider before such an inspection, as this may affect the Company’s ability to assess the problem.
11. Waste, Environmental and Safety Regulations
The Company will handle, store and use cleaning chemicals and equipment in accordance with relevant safety and environmental guidelines. Where waste is generated as part of the cleaning process, such as extracted soiling or disposable materials, the Company will dispose of it responsibly and in compliance with applicable waste regulations.
The Customer must not request the Company to dispose of hazardous, prohibited or controlled waste, including substances that require specialist handling or permits. If such materials are present at the Premises, the Customer must inform the Company in advance and make separate arrangements for their safe disposal with appropriate licensed providers.
The Company may refuse to carry out work in any area that it reasonably considers unsafe, unsanitary or in breach of relevant health, safety or environmental standards. In such circumstances, the Customer may be required to address the issue before the work can proceed.
12. Property Access, Parking and Congestion
The Customer is responsible for ensuring that there is suitable and lawful parking available for the Technician’s vehicle near the Premises for the duration of the appointment. If parking permits, visitor passes or specific instructions are required, the Customer must provide these in advance or on arrival.
Any parking fees, congestion charges or similar costs incurred in attending the Premises may be added to the final invoice or service charge, provided this has been communicated to the Customer prior to or at the time of booking.
13. Data Protection and Privacy
The Company will collect and use personal data about the Customer only for the purposes of managing bookings, delivering Services, handling payments, and dealing with enquiries or complaints. The Company will take reasonable steps to keep such data secure and to comply with relevant data protection laws.
The Customer’s information will not be sold to third parties. It may, however, be shared with trusted partners or service providers where necessary to deliver the Services, process payments, or meet legal obligations.
14. Changes to Terms and Conditions
The Company may update or amend these Terms and Conditions from time to time to reflect changes in its services, business practices, or legal requirements. The latest version will apply to all bookings and Services. Where a change materially affects an existing booking, the Company will inform the Customer and, if the Customer does not accept the revised terms, they may cancel the booking without penalty.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall, to the extent required, be deemed to be removed, and the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy. No waiver shall be effective unless it is stated to be a waiver and communicated in writing.
These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the provision of the Services and supersede any prior representations, communications or agreements, whether oral or written, relating to the same subject matter.
